Frequently asked questions

All consultancies expect to be paid to tell me what I know already - surely you won't be any different?
If we don't end up with a direction that sounds so obvious that you think you've heard it before, we'll be worried. The trick is to identify the crucial issues and see past aspects which are not that important. The next steps for your business should be realistic, but focused on what customers want and likely to really deliver results. Sometimes it takes an outsider to ask the obvious questions. Either way, once a direction or plan has been agreed, we can help you prioritise activity and actually get it done.

Surely I can solve this internally using my own people?
Having a fresh pair of eyes often means that a 'problem' is turned into a 'solution' very quickly. It's really easy to get bogged down when you are dealing with issues on a day to day basis. Our approach and the fact that we have no pre-conceived views will help us cut through those issues effectively and deliver real benefits to your business.

I'm too busy at the moment, finding the time to go through what needs to be done with you will just add to my workload, won't it?
Because we have so much experience across a range of businesses, we can absorb information and issues very quickly. An initial meeting is usually all we need to kick the project off. We will check with you from time to time, but we won't become a drain on your busy schedule, in fact we think that we will reduce your workload in the longer term by finding easier and more effective ways of doing things.

What will I get from you that I can't get from any other agency?
We think that our practical and imaginative approach is very different from other agencies. We have all experienced being 'client side', we don't think we know more about your business than you do, but we can provide a fresh perspective on it. We don't pull any punches, we tell it how it is and we are totally transparent with our pricing. What you see is what you get.

Can I really afford your services?
There's no harm in asking. We understand that anything that you spend with us is an overhead. So we think you are reasonable to expect tangible results and to see where your money is going. Because we have experience and can work fast, we can probably help you for surprisingly little.